FAQ - Frequently asked questions

What are the purchase methods from the online store?

    You can order on our online shop https://www.vittoriaprofumi.com/ecommerce/en/ once you have registered and then logged in.
    The product can also be ordered by phone / fax at +390733-1972200 or by e-mail at info@vittoriaprofumi.com

Which are the payment methods to buy online?
On our site you can pay using the following methods:

•     Cash on delivery / payment (only in Italy)
•     Credit card
•     Bank transfer
•     PayPal
•     Amazon Pay
•     Scalapay ( 3 monthly payments)
•     Bitcoin
•     Magic Checkout

What are the coordinates for the bank transfer?
Holder: Vittoria Profumi snc of Sbrascini Vittoria & c.

• IBAN IT89C0306968873100000009747
  
• Vittoria Profumi snc
• Bank: INTESA Sanpaolo
• Bic/swift: BCITITMM

What are the delivery times?

Shipment to Italy: Packages are shipped within 24-48 hours by express courier, for orders placed before 1.00 pm. Orders placed on weekends and holidays will be processed on the next available business day.

If shipments are in late, you will receive a communication from our customer service.

For purchases made by bank transfer, the shipments will be made after the payment has been credited.

Shipment abroad: Packages are shipped within a few days by courier or postal service.

If shipments are in late, you will receive a communication from our customer service.

You will receive the parcel approximately in 5-10 days.

What are the delivery costs?
For parcels weighing less than 30 kg and of modest bulk, the shipping costs in Italy are: € 6.00 for an amount up to € 60.00, via Express Courier, for a cost equal to or greater than € 60.00 shipping costs are set free. For payment in cash on delivery (cash on delivery) there is a supplement of € 4.00. Abroad shipping costs depend on the country of destination.  

Can I pay with a prepaid card?
Yes, we accept prepaid cards also with Postepay.

Which prepaid cards are usable?
All prepaid rechargeable cards from the Visa and Mastercard circuits.

Can I receive free or against payment of perfume samples?

Yes, you can order the samples in our online shop. In addition, with purchases we always give our customers free samples. Alternatively, we have activated a service of perfume-soaked mouillettes and carefully coated only upon order. The service provides for the sending of a maximum of 4 fragrances. The request can be made by placing an order in the "message" box.

Can I buy testers?
No. The sale of testers is strictly prohibited by the distribution companies and the parent companies.

Who can I contact for problems with shipping or to know the status of my order?
For information on orders, shipment status, tracking number and payments:
Tel / Fax Office online shop +390733-1972200- From Monday to Tuesday 9.00-13.00; 15.00-17.00; Friday 09.00-15.00
Mail: info@vittoriaprofumi.com

What can I do if I have forgotten my password?

You can request the new password directly from the site by clicking on "Forgot your password?"

or write an email to valentina@vittoriaprofumi.com or to info@vittoriaprofumi.com. If we are online you can contact us through our chat.

Can I replace a product purchased online?

If the product has not been opened, used, sprayed and if the package is perfectly intact the product can be replaced. Shipping costs are charged to the customer

To get advice or various information on products, who can I contact?
It is possible to send an email to info@vittoriaprofumi.com
or call 0733-1972200 From Monday to Friday 09.00-13.00
Mail: info@vittoriaprofumi.com

Can I buy from abroad?
We deliver our products to Europe and some other countries around the World.